FAQs

Contents

1. The wines
2. One-off orders
3. Kiss of Wine subscription
4. Recommend a friend
5. Contact us
6. Terms & conditions

1. The Wines

Absolutely. The wines we've canned are delicious single-varietal wines from small independent winemakers. They could just have easily been packaged in bottle, but in 250ml cans they're easier to transport, better for the environment and mean you can enjoy as a one-off - or try a few different things without needing to open multiple bottles!

We've hopefully done the hard part for you, travelling around Europe seeking out wines that we believe are the best examples of their style. There's lots of information about all of the wines, just click here to find out more, including where they're from, information about the winemakers and the perfect pairings. And if you're still not sure, we recommend choosing our Adventurer subscription. This will give you a taste of all eight of of our wines!

Ever stood in front of the shelf in the supermarket wine aisle and felt too overhwlemed to choose? Us too. That's why we're demystifying wine by using simple language and beautiful design to communicate the taste and style. Think Wild Dolcetto or Crisp Sauvignon.

Yes. This is one of the great things about packaging in can. Firstly, like glass bottles, our cans are fully recyclable. The difference is that cans generate significantly less carbon than the equivalent volume of wine in bottles. An independent survey by Gaia consulting in 2018 (the most comprehensive of its kind!) estimated that the average carbon generated per litre of wine for glass bottles was 675g - and for aluminum cans was 190g. That's two thirds less!

Yes. All the wines are 100% vegan.

Yes. If you have any concerns regarding allergies please email customerhappiness@kissofwine.com

In the winemaking world there are the big guys and the little guys. The guys are the bulk producers, who make wines in vast quantities to supply the big chains and supermarkets. The little guys are the smaller, independent winemakers who create wines according to the unique characteristics of the specific vineyard and vintage. We've intentionally chosen to support the latter, because we believe these artisans create more interesting wines.

2. Placing a one-off order

If you'd like to place an order outside of our subscription service, just head to our packs page where you can choose from different packs of 24 cans. Depending on availability, we usually have 24-packs of all eight different wines, plus a mixed pack for anybody who just wants to give us a try!

Your wines will be delivered from the Kiss of Wine HQ in Berlin. We use a variety of carriers, but the wines typically arrive within 5 working days.

Delivery is free for all one-off orders of 24 cans.

We accept all major credit and debit cards including Visa, Mastercard and American Express.

3. Kiss of Wine subscription

The Kiss of Wine subscription is a 'first of its kind' canned wine subscription service, ensuring you're never short of a single-serve can for moments that deserve to be paired with something special. Simply follow the steps on our website to choose the option that best suits your wine-drinking style, then set the number of cans you'd like and how often. Your card will be charged on a recurring basis, according to the frequency you've selected.

Absolutely. Just email customerhappiness@kissofwine.com to cancel your subscription. If you cancel before your "recurring order date" you will not be charged again and will receive no further deliveries. If you cancel after your "recurring order date" but before your wines have arrived, we'll do our best to intercept the delivery!

In any month when you have a Kiss of Wine delivery due, you will be charged on your "recurring order date". This is the calendar date when your first order was placed, for example if you placed your first order on the 10th of the month, all subsequent orders will also be on the 10th of the month.

Yes, we've tried to make the Kiss of Wine subscription as flexible as possible. In the My Account area of the site you can change how often you receive a delivery, how many cans you'll receive and also which wine "style" you're subscribed to. Or if you'd prefer, drop an email to customerhappiness@kissofwine.com.

No problem at all. Just head to the My Account area of the site where you can update your contact details, shipping and/or billing address and card details. This area is totally secure, so you can enter your details with confidence.

All subscription deliveries are due to 3-4 days after your "recurring order date". Our delivery partner is UPS.

4. Recommend a friend

We'd love it if you told your friends about the Kiss of Wine subscription! As a thank you, we'll offer £10 off your friend's first subscription delivery plus £10 off your next subscription delivery. That's an extra £20 of wine on us.

When you sign up for a Kiss of Wine subscription you'll recieve a referral code. This is unique to you, and can be shared with as many friends as you think will enjoy the service. Feel free to share via your social media, on Whatsapp groups or (better still!) mention to friends as you're popping a Kiss of Wine can together. All your friend needs to do is enter the code when they sign up for a Kiss of Wine subscription. We'll automatically take £10 off their first order, plus we'll automatically take £10 off your next order. There is no limit to how many times your unique code can be redeemed.

5. Contact US

There are a few different ways you can contact us, depending on what you prefer. We have a form to fill in on the Contact Us page of our website, which sends a message directly to the most relevant person in our team. You can email customerhappiness@kissofwine.com. Or if the "live chat" icon is displayed on your screen, click to speak immediately to a member of our team. However you choose to get in touch, we'll aim to get back to you by the next working day.

6. Terms & Conditions

All our terms & conditions can be found here. They are pretty comprehensive, so you might want to pour yourself a cup of tea / wine before reading through!